PRIVACY IS VERY IMPORTANT TO US HERE AT DIMSUM STREETWEAR. WE DO ALL THAT WE CAN TO PROTECT THE CUSTOMER'S INFORMATION. DIMSUM STREETWEAR/DIMSUM & CO. (ALL SUBSIDIARIES) NEVER SHARE INFORMATION. FURTHERMORE, OUR SITE UTILIZES SSL (SECURITY) ENCRYPTION AT ITS HIGHEST STANDARDS.

DIMSUM&CO./DIMSUM STREETWEAR RESERVES THE RIGHT TO UPDATE OR ALTER OUR POLICIES AT ANY TIME. ALL CHANGES AND UPDATES WILL BE PUT INTO WRITING/ACTION IMMEDIATELY.

POLICY LAST UPDATED 4/9/20

SHIPPING:

WITHIN THE USA

WE SHIP VIA USPS, AND ALL ORDERS WILL BE PROCESSED MONDAY-FRIDAY (EXCLUDING HOLIDAYS, INCLEMENT WEATHER, EPIDEMICS/PANDEMICS, AND SPECIAL EVENTS). PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER TO BE PROCESSED, AND AN ADDITIONAL 3-7 BUSINESS DAYS FOR DELIVERY. TRACKING SENT VIA EMAIL. ONCE PRODUCT HAS BEEN HANDED OVER TO USPS, WE ARE NO LONGER RESPONSIBLE FOR LOST OR DAMAGED MERCHANDISE. HOWEVER, EMAIL US AND WE WILL DO ALL THAT WE CAN TO TRACK THE PACKAGE(S). PLEASE NOTE THAT HAWAII AND ALASKA MAY HAVE ADDITIONAL FEES AND MAY TAKE A LITTLE LONGER TO BE SHIPPED. **PLEASE ASSURE THAT YOU PUT THE CORRECT ADDRESS FOR SHIPMENT, BECAUSE WE ARE NOT RESPONSIBLE FOR RETURNED ITEMS DUE TO INCORRECT ADDRESSES. FURTHERMORE, ADDITIONAL CHARGES MAY BE REQUIRED FOR ADDITIONAL SHIPPING.**

OUTSIDE OF THE USA WE SHIP WITH A FLAT RATE FEE OF $30 (ALONE), PLUS $5 PER ANY ADDITIONAL ITEMS. ALSO, ANY IMPORT TAXES, CHARGES OR FEES THAT OCCUR DUE TO THE CROSSING OF TERRITORIES IS SOLELY THE RESPONSIBILITY OF THE CUSTOMER. ***PLEASE NOTE THAT BUSINESS BETWEEN THE USA AND CHINA MAY BE AFFECTED BY THE TRADE TARIFFS*** AGAIN, WE DO NOT COVER INTERNATIONAL CHARGES, TAXES, OR FEES. IF YOU REFUSE TO PAY SAID TAXES/FEES; YOU WILL BE REFUNDED, MINUS SHIPPING COSTS AND FEES ACCRUED. WE SHIP VIA USPS AND ALL ORDERS WILL BE PROCESSED MONDAY-FRIDAY. PLEASE ALLOW 2-3 BUSINESS DAYS TO PROCESS YOUR ORDER (EXCLUDING AMERICAN HOLIDAYS) AND 2-3 WEEKS FOR DELIVERY (EXCLUDING AMERICAN HOLIDAYS).

REFUNDS:

WE ARE A SMALL, GROWING BUSINESS. THEREFORE, WE DON'T ACCEPT REFUNDS. HOWEVER, WE DO ALL THAT WE CAN TO ENSURE THAT OUR PRODUCTS ARE TESTED THOROUGHLY, FROM CONSTRUCTION TO DRYING METHODS. HOWEVER, IF THERE HAS BEEN A MALFUNCTION ON OUR END, PLEASE EMAIL US @[email protected] AND WE WILL RECTIFY THE PROBLEM.

EXCHANGES:

FOR EXCHANGES PLEASE EMAIL US AT [email protected]. ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE. WE ALLOW EXCHANGES WITHIN 7 DAYS OF ORIGINAL PURCHASE. CUSTOMER IS RESPONSIBLE FOR GETTING THE PRODUCT BACK TO OUR FACILITY (WE WILL SHIP EXCHANGES BACK, FREE OF CHARGE). CUSTOMERS MUST PROVIDE US WITH TRACKING FOR RETURN (BEST PRACTICE). EXCHANGES MUST BE RETURNED WITH ALL OF ITS ORIGINAL CONTENTS. ITEMS MUST NOT BE USED, WORN, OR PHYSICALLY ALTERED. WE RESERVE THE RIGHT TO DENY ANY EXCHANGES BASED ON THESE PREMISES. PLEASE ALLOW 2-3 WEEKS FOR EXCHANGES TO BE INSPECTED AND SHIPPED AFTER WE RECEIVE THE PRODUCT. PROMOTIONAL ITEMS, SALE ITEMS, AND DISCOUNTED ITEMS ARE NOT EXCHANGEABLE.